Frequently Asked Questions

Everything you need to know about our luxury bath and body essentials.

Are your products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Bath House products are 100% cruelty-free and we offer a wide range of vegan-friendly options clearly marked on each product page.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

Can I return a product if I am not satisfied?

Due to the personal nature of bath and body products, we can only accept returns on unopened and unused items in their original packaging within 30 days of purchase.

Do you use natural ingredients?

We prioritize high-quality, natural botanical extracts and essential oils in our formulations. While some products contain safe synthetic preservatives to ensure shelf life, we avoid parabens and harsh sulfates.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Currently, we ship to the United Kingdom and Europe. We are working on expanding our shipping zones to reach our global customers soon.